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“The customer is king.” “The customer is No. 1.” Most organizations brag about their commitment to the customer — to the point where I suspect many people have become skeptical of these kinds of statements. This is especially true in business technology, where customers historically have found it hard to get the great service they were initially promised....
Read MoreCritics who question the growth of the cloud delivery model will likely be stopped in their tracks when they hear about one of our recent manufacturing milestones. Manufacturers who use Kors Engineering’s MACH2 product to automate cloud transactions with plant floor machines through programmable logic controllers (PLCs) have now cumulatively managed more than 350 million plant floor transactions…
Read MoreThis week, I have the privilege of welcoming several hundred Plex customers to PowerPlex, our company’s 12th annual user conference in Columbus, Ohio. We’re engaging in many of the typical user conference activities – introducing new features, training on existing product functions and networking. But the spirit in the air is far from typical for a user conference....
Read MoreThere is a lot of interest in visibility these days, and rightly so. Visibility throughout the enterprise and to the far reaches of the supply chain is becoming more and more pervasive through the evolution of sensors, RFID, Internet connectivity, cellular technology, location services (GPS) and even the Internet of Things — which recognizes that nearly everything can and will be visible and…
Read MoreAmerican manufacturing is definitely bouncing back. This year’s growth is expected to exceed both 2012 rates and GDP increases. There’s no question that things are looking up. There’s also no doubt that manufacturers are exploring new tools to manage growth, including advanced technologies....
Read MoreDuring a visit to a local manufacturing company, I learned that the company had recently undergone a difficult transition. After taking a close look at their business and their customers, it had become obvious that margins were significantly different between one group and another. Some products and customers were profitable to serve; others, not so much....
Read MoreWhen is the last time you saw a barcode label on a product? Last night at the grocery store? On a magazine you read the other day? Do you even notice them anymore? If you’re in manufacturing, you most definitely notice them. The codes on the thousands of labels you see each day tell you everything you need to know about the parts your organization receives, produces and ships....
Read MoreHave you experienced brain drain within your organization when skilled employees left, resulting in knowledge gaps? If this is your problem, we have the solution. The best way to combat brain drain is to engage your organization in ongoing ERP training....
Read MoreWe live in a global market. But when it comes to unskilled assembly-type jobs with a high labor content, let’s be honest: These are gone from the U.S. forever. Any of this kind of work that comes back to North America will only be because automation removes the labor content, since our robots can perform “manual” labor cheaper and more reliably than untrained or unskilled workers in other parts…
Read MoreWhile supply chain management is often considered its own function within the manufacturing enterprise, effective supply chain communication is critical to virtually every area of the business. But old-school relationships between OEMs and tier suppliers were often marred by distrust, suspicion and adversity. ...
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