FCC North America Shifts Business Processes Into Gear with Plex

When a tsunami hit Japan and FCC was forced to rethink its on-premise approach to computing, the company’s ERP evaluation process took a critical turn. Suddenly, FCC executives who had been adamant about keeping the company’s systems in-house were open to cloud solutions. That’s one of the major reasons why FCC chose to implement the Plex Smart Manufacturing Platform.

To maximize its experience, the FCC team then turned to Plex Platinum Support.

Driving Efficiency and Adoption with Plex Premium Support

With Plex Platinum Support, FCC gets prompt attention for its day-to-day support needs. Even hard-to-diagnose issues see timely resolutions. “With a sophisticated manufacturing ERP like Plex, many issues are hard to recreate,” explains Diane Parr, Senior Staff Engineer, and lead ERP Systems Implementation Administrator at FCC North America. “It’s easy to schedule a call with our Technical Account Manager (TAM) and work through it together. They’re always able to understand the root cause and find a solution. We’ve found they’re able to clear up most cases within 10 to 15 minutes of those conversations.”

The strategic value of working with Plex Platinum Support became apparent to FCC when the company first began transitioning to the Plex UX interface. FCC worked closely with Plex Platinum Support to determine the best time to make the switch.

FCC took advantage of mentoring sessions offered by Plex Platinum Support to ensure its team was trained and proficient on the interface. The result was greater and more successful adoption across the company.

“We ended up rolling out UX department-by-department across our company,” explains Parr. “To prepare our employees, we scheduled mentoring sessions with Plex Platinum Support. The Plex team was great at framing up the new functionality. That made a huge difference in getting our team to take the change seriously and embrace it.”

Growing Company Gets Timely Support, Keeps Overhead Down

As FCC continues to attract new customers and expand its business, the company will rely on Plex Platinum Support to help it get the most out of Plex without exceeding its IT budget.

“If money were no object, we could hire 10 more people and try to develop them to the level of expertise we’d need,” says Hunt. “Plex Platinum Support gives us the expertise we need right when we need it, in a way that respects our budget. We’re saving staffing dollars by utilizing Plex’s expertise and generating efficiencies in the process,” says Hunt.

Beyond the cost savings, Hunt also believes in the relationship FCC and Plex have developed.